返金ポリシー

 

Digital Proof Service Policy
We do a digital proof service on every order. We never move forward without customer approval. Even if the customer has made the payment, the production begins only with the customer's approval. Digital proof contain information such as design, quantity, paper, printing method, set, price.

Refund & Reprint Policy
We do not sell ready-made stock, we make all our products on a made-to-order basis. Once the payment is confirmed, we start the printing process immediately. Since production usually begins within 1-2 hours after payment confirmation, refunds are possible within that time. There is a 5% cancellation fee. If you do not contact us for more than 2 weeks after ordering, your order will be automatically cancelled. Please understand that we do not accept returns for custom-printed items using the printing method requested by the customer.
But, We guarantee 100% reprinting for any mistakes we make. We guarantee reprinting and redelivery if the printed content is different from the digital proof. Because digital proofs are created by people, there may be typos and errors. Therefore, customers have a responsibility to carefully review the digital proof during the multiple revision process. We produce as digital proofs, so even if there was an error in the process, it cannot be refunded or reprinted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.